No. And that distinction matters. Stagee handles the routine calls so your team can be fully present on the floor. When a call needs human attention it is transferred to the team. Hospitality stays with your team.

Stagee has native TheFork and UMAI integration. Bookings land in the system immediately without manual work. For other reservation systems we assess integration at onboarding.

48 hours after completed onboarding. In that time we configure the voice tone the house rules the hours the FAQs and run the quality tests before the agent goes live.

Yes. It detects the caller's language in the first seconds and responds naturally in European Portuguese or English. No artificial accent. No literal translation. Without asking which the caller prefers.

Yes. Stagee operates in full compliance with the GDPR. Data on European servers processed confidentially and never shared with third parties. You can request the Data Processing Agreement before any commitment.

No. You keep your current number. We can integrate via call forwarding (faster, keeps your carrier) or via number port-in (recommended for higher volumes). We assess at onboarding which makes more sense for your house.

It happens, and we designed for it. When the agent is uncertain or detects a situation outside scope (complaint, sensitive situation, complex special request) it transfers the call to your team. Every call is recorded in the portal, with transcript, for review.