These terms govern the use of the Stagee platform. By creating an account, you accept them. They are written in plain language. If anything is unclear, write to hello@stagee.ai before creating an account.
1. The parties
Stagee (a brand operated by Francisco Coelho, Portuguese tax number 274923238, Avenida Pedro Nunes 86, 4405-687 Miramar, Vila Nova de Gaia, Portugal - “Stagee”, “we”), and you, acting on behalf of the restaurant entity (“Customer”). You confirm you have authority to bind that entity.
2. What Stagee is
Stagee provides an AI voice agent that answers phone calls in European Portuguese and English, takes reservations and logs them in your reservation system (TheFork, UMAI and others), answers FAQs, transfers calls to your team when needed, and provides a portal with call records and metrics.
Stagee is an evolving service. We may add, change, or discontinue minor features with reasonable notice.
3. Account creation
You must provide true and up-to-date information, keep your credentials confidential, be at least 18 years old, and have authority to bind the restaurant entity.
4. Payment and plans
4.1 Plans
Current prices and plan differences are on pricing. The price is per restaurant. For accounts with multiple venues, the per-venue price corresponding to the total number of active venues applies, adjusted in the month following a venue joining or leaving. No activation fee is charged.
4.2 Billing
Monthly subscription, charged at the start of each month via Stripe (cards stored by Stripe, not by us). Annual: 12-month commitment at 15% off the monthly price, billed monthly. Invoicing issued under the name Francisco Coelho (Portuguese tax number 274923238), the entity operating the Stagee brand. Incorporation as a limited company (Stagee Lda) is planned for Q3 2026, at which point invoicing will automatically transition to the new entity with no change to this contract.
4.3 Price increases
30 days' email notice. You can cancel before the next billing without extra cost.
4.4 Payment failure
If billing fails, we retry for 7 days. Without payment we suspend the agent. After 30 days, we cancel the account. Data is available for export for 30 additional days before deletion.
5. Your responsibilities
- Provide truthful information about your restaurant.
- Don't use the platform for illegal or fraudulent purposes.
- Don't reverse-engineer or compromise the service.
- Comply with your data controller obligations (see DPA).
- Inform end-callers about AI use in phone answering.
6. Our responsibilities
- Target uptime of 99.5% across all plans, excluding scheduled maintenance with 48h notice when possible.
- Email support during business hours, prioritising incidents that prevent the agent from operating.
- Data security per the Privacy Policy and DPA.
- Reasonable advance notice of material changes.
7. Term and cancellation
The contract auto-renews monthly (or annually). You can cancel anytime through the portal or by emailing hello@stagee.ai. Cancellation takes effect at the end of the current billing period - no partial refunds.
We may suspend or cancel with reasonable notice for non-payment, material breach, or actions endangering the service for others. Serious breaches may trigger immediate suspension.
After cancellation: 30 days for export, then deletion (except legally retained data).
For annual subscriptions, cancellation before the end of the 12-month term requires payment of the difference between the discounted amount paid and the amount that would have been paid at the monthly rate for the months elapsed. No payment is due for the remaining months.
8. Intellectual property
The Stagee platform (software, design, brand, content) is our property. Your restaurant's data (configuration, FAQs, call records) is yours, with a license to export at any time.
9. Limitation of liability
AI commits occasional errors. Integration depends on TheFork, UMAI and other reservation systems. Telephony depends on Telnyx and the caller's mobile network. To the maximum extent permitted by Portuguese law: we are not liable for lost profits, reputational damage, or indirect or consequential damages. Our total liability over any 12 consecutive months is limited to what you paid for the subscription in that period. These limits do not apply to damages caused by our willful misconduct or gross negligence, nor to GDPR rights.
10. Governing law and jurisdiction
Portuguese law. Courts of Porto, Portugal.
11. Changes to these terms
Material changes: 30 days' email notice. Continued use after notice = acceptance.
12. General provisions
Invalid clauses don't affect the rest. You can't transfer your rights without our consent. We may transfer ours if Stagee incorporates as a company in Portugal. Where a written commercial agreement exists between Stagee and the Customer, that agreement prevails over these terms in the commercial and operational conditions it sets out.
13. Contact
- Email: hello@stagee.ai
- Address: Francisco Coelho · Avenida Pedro Nunes 86, 4405-687 Miramar, Vila Nova de Gaia, Portugal